chatbot
noun /ˈtʃætbɒt/
/ˈtʃætbɑːt/
- a computer program that can hold a conversation with a person, usually over the internet
- There's probably a chatbot on your smartphone, like Siri or Cortana.
- If a customer gets as far as he can with a chatbot, a live agent should be ready to step in and take over.