the Citizen's Charter
/ðə ˌsɪtɪznz ˈtʃɑːtə(r)/
/ðə ˌsɪtɪznz ˈtʃɑːrtər/
- a social programme introduced by the British Prime Minister John Major in 1991. Its aim was to improve the standard of public services and to make government departments explain their actions more clearly to the public. It was replaced by a different scheme called the Big Society in 2010.