• He said: ‘We understand the industry must get its costs under control but from the passengers' point of view it is disappointing it will take until 2009 to get nine out of 10 trains arriving punctually.’
• Sitting in a semicircular seat, with his back to me, he has arrived punctually for our 5pm ‘meet’ at the Paddington Hilton's Steam Bar in drizzle-draped London, and is sipping a glass of white wine in full view of other customers.
• We expect to deliver a show that begins punctually and runs through the evening smoothly and this is not just promotional chat.

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