Electronic Performance Support System


Electronic Performance Support System

(tool)(EPSS) A system that provides electronic task guidanceand support to the user at the moment of need. EPSS canprovide application help, reference information, guidedinstructions and/or tutorials, subject matter expert adviceand hints on how to perform a task more efficiently. An EPSScan combine various technologies to present the desiredinformation. The information can be in the form of text,graphical displays, sound, and video presentations.

["Electronic Performance Support Systems: How and Why toRemake the Workplace Through the Strategic Application ofTechnology", Gloria Gerry, Weingarten Press].