Phonetastic

Phonetastic

(communications)A CTI product from Callware. Phonetasticemploys if-then rules and customer records to tell thosereceiving calls who is calling (based on ANI and DNIS) andto determine how the call should be routed, e.g. to a certainsales representative or to the general sales department;receive high-priority treatment; receive a fax-back, etc.