单词 | performance indicator |
释义 | performance indicatorperformance indicatorperformance indicatorperformance indicatorA measurable parameter which is used in UK healthcare to assess and benchmark the performance of an NHS organisation or hospital trust against its peers.NHS trust-based performance indicators assess: • Clinical effectiveness and health outcomes; • Patient and Carer Experience; • Efficiency; and • Capacity & Capability performance indicatorperformance indicatora proxy measure of organizational performance often used where profit or ‘bottom-line’ indicators are either inadequate or irrelevant guides to performance. Non-profit-making organizations or those with a multiplicity of objectives can find such indicators especially beneficial. Their use has been encouraged in the UK public sector in recent years, though private sector companies can also find them useful to measure and develop their quality of services. In the public sector their primary use has generally been to measure the relationship of inputs to outputs, thereby providing an indication of both efficiency and of the quality of output (effectiveness). Use of these indicators is thought to improve managerial decision-making and resource allocation. However, selection of appropriate indicators can be problematic whilst measurement and recording of output can be difficult. See MANAGEMENT BY OBJECTIVES, BALANCED SCORECARD. |
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