standardized patient

Teaching patient, see there.

patient

(pā′shĕnt) [L. patiens, suffering] 1. One who is sick with, or being treated for, an illness or injury.2. One who is receiving medical care. See: table

standard patient

, standardized patientAn actor who is trained to represent a patient during a clinical encounter with a health care provider. His or her performance is used in health care education to help trainees recognize the signs and symptoms of diseases and how to gather and relay information during a patient interview.

surrogate patient

A normal, healthy individual who is employed to be examined and perhaps interviewed by health care students. The purpose is to provide students with the opportunity to examine an individual in a less stressful setting than would be the case if the person being examined were indeed sick. This also prevents persons who are ill from being subjected to multiple examinations by students. In some cases, the surrogate patient is an actor who has been instructed to pretend to be sick, injured, disabled, or hostile. See: table

Quality Indicator	The Patient's Viewpoint
Access	Scheduling a visit with my health care provider was easy and convenient.
Attentiveness	My concerns were heard, and my needs were anticipated and addressed.
Availability of primary care	I saw someone who knows me personally.
Availability of specialty care	I saw someone who is skilled in managing my specific problems.
Communication	I was able to contact my health care providers easily. We were able to talk to each other simply and directly. I was told what to expect during my care.
Continuity	Follow-up care was easy to arrange with professionals I already know.
Cost	My care was affordable and was worth its cost.
Craftsmanship	I was carefully examined, and my treatment was technically competent.
Dignity	I was treated with respect.
Hygiene	The facilities where I received care were spotless.
Outcome	Things turned out well. (If things did not turn out well, problems were anticipated and explained to me in advance.)
Time management	I was not left waiting for long. My health care providers respected my schedule.