The data were collected through interviews with specialists: academicals, consultants and executives.
Sedinei José Nardelli Beber, José Luís Duarte Ribeiro, Francisco José Kliemann Neto 2006, 'ANALYSIS OF FAILURE CAUSES IN BSC IMPLEMENTATIONS', Revista Produção Onlinehttp://producaoonline.org.br/rpo/article/view/284. Retrieved from DOAJ CC BY 4.0 (https://creativecommons.org/licenses/by-sa/4.0/legalcode)