The toolkit was not put to public or patient consultation.

Patients once seen are usually provided an appointment for any investigations, out patient consultation, admission for treatment and surgery.

Fees were paid to doctors for each patient consultation were increased and doctors were required to lower the charge made to the public.

Every day we undertake more than 1.3m patient consultations and consider the physical, psychological and social factors in play when making a diagnosis.

It simulates patient consultations based on scenarios drawn from general practice.