Satisfaction ratings among library users were too low by a whisker to allow the council to reach the higher quality threshold.

But here, at the top, the lists suggest that library users and bookshop browsers are looking for similar things.

But do local authorities recognise library users' wants?

Unwelcome innovations - intrusive technology, library users who respond to requests for silence with foul-mouthed tirades - have made his job increasingly uncongenial until stress has brought on a breakdown.

Since re-opening, the number of local library users has more than doubled.